Frequently Asked Questions

What is the origin of your products?

Our products are sourced from the Dead Sea in Jordan and are completely natural.

Are your products tested on animals?

We take pride in stating that our Dead Sea products are cruelty-free and vegan, as they are not tested on animals and do not contain any animal-derived ingredients.

Are you using Paraben in your products?

We have made a conscious effort to eliminate the use of parabens in all our products. Instead, we use natural and safer preservatives as a substitute for this commonly used synthetic preservative.

How can I receive more information about ordering your product?

If you would like to receive more information about our products or place an order, please do not hesitate to contact us at export@ashtardeadsea.com We will be more than happy to provide you with all the necessary details and assist you with the ordering process.

Do you ship all over the world?

We are delighted to let you know that we offer worldwide shipping and utilize different shipping methods, including air-cargo, FCL ocean freight, and LCL ocean freight (for smaller orders). This allows us to cater to the specific shipping requirements of our customers and ensure their orders are delivered in a timely and efficient manner.

Whats is the life time of your poducts?

Our products have a shelf life of three years, and we produce a new batch for every order to ensure the freshness and quality of our products.

What are your payment terms?

Our payment terms are 50% in advance to allow us start production and the rest once the shipment depart our factory for (Ex-works incoterm) or after shipping for both (FOB & CIF incoterms).

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